When a trip request is canceled or the rider doesn't arrive at the pickup location, you may be paid a cancellation fee.
Cancellation fees will appear on your payment statement and trip receipt. Please keep in mind that cancellation fee amounts vary by vehicle class and city and the Uber Fee applies to any cancellation fee charged to the rider. Some cities do not have cancellation fees.
Cancellation fees generally apply when:
- A rider cancels a trip request after a few mins of acceptance while you are on the way to pick the rider up and are not running late or you have reached the pickup location and waiting for the rider.
- If you arrive and wait at the pickup location but the rider hasn’t arrived, you are eligible for a cancellation fee after 7 mins.
If you think that a cancellation fee should have been charged but was not, please let us know the details below.