First, let’s confirm you’re in the right place:
If you think your fare should be higher than what is shown in the app, go to this article: My Fare wasn’t calculated correctly.
If the rider paid less or more than the amount shown in the app or didn’t pay at all, you can fill in the below form, and we’ll look into it.
Please note: Cash adjustments can only be made within 3 days of the trip.
Please note: reports are being monitored, and fake/illegitimate reports might lead to a block in refunds and/or might lead to waitlisting/deactivating your account.