Plus Card FAQ

What is and how does the Plus Card work?

The Plus Card is like a credit or debit card. With it, you can buy the items requested by the User through the “Shop and Deliver” modality.

If the Plus Card is refused to pay for the products, try again and contact support, otherwise, you can cancel the order or pay with your own funds (by using your own credit or debit card, or cash). Don’t worry, you’ll receive a reimbursement in the next 72 hours (remember to upload a clear and valid receipt in the checkout stage inside the app).

If your card was declined, you can visit “My Plus card was declined”.

If you want to check on the status of a refund for an order you paid for with your card, go to “How reimbursement works for Shop & Deliver?”.

How do I get the Plus Card?

To obtain the Plus Card and receive orders in the “Shop and Deliver” mode, you must follow these steps:

1. Complete your registration to participate in this modality, you can do it through the invitation you received or in the “Account > Plus Card” menu.
2. Read and accept the Terms and Conditions.
3. To receive your Plus Card, you must choose to have it sent via mail to your home during registration in the application. When choosing this option, you will need to confirm your name and address before submitting the request.
4. Once you get your “Plus Card”, go back to the “Account > Plus Card” menu and follow the steps for activation.

Note: The card is only available to those Delivery Partners who have received an invitation and have completed the registration process for this delivery method. To receive it, now there is only the home delivery option available.

How can I activate my Plus Card?

After you get your Plus Card, follow these steps in the Uber Driver app to activate it:

1. Go to “Account > Plus Card”.
2. Select “Activate card”.
3. Enter the 16 digits in the front/rear of the Plus Card.
4. Confirm the information and select “Continue”. Only if required, create a 4-digit PIN and confirm it.

Done, Your Plus Card is now activated. You can start receiving “Shop and Deliver” orders.

Note: If you want to use your own funds after receiving an invitation to this modality, you will need to activate your Plus Card to start receiving “Shop and Deliver” orders. Once you have accepted one, choose to pay with your means in the app during the checkout phase of the purchase.

This Card is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa is a registered trademark of Visa U.S.A. Inc. All other trademarks and service marks belong to their respective owners.