Uber Pro is a loyalty program that rewards driver-partners for their dedication and exceptional service.
You accumulate points by completing trips over a fixed 3-month period. Remember, points reset after this period.
If your rating falls below 4.85 or your cancellation rate exceeds 3%, you’ll be moved to the Blue tier, where you would have access only to Blue-tier rewards. Once you meet the requirements within the 3-month period, you’ll unlock the appropriate tier for which your points qualify. For instance, with 2800 points, a 4.9 rating, and a 4% cancellation rate, you’ll access Blue perks, but reducing your cancellation rate to 3% unlocks Diamond tier and perks.
The number of points needed to reach each different tier may vary by city. Please see the “Uber Pro” section of your Driver app for the applicable points thresholds for the Gold, Platinum and Diamond tiers for your city. All driver-partners qualify for Blue tier regardless of how many points they have or what their star rating and cancellation rate are. Advance to a higher tier by earning points and maintaining high rating and a low cancellation rate.
If you move up to a new tier, you can immediately access its rewards. You’ll keep these rewards for the rest of the current 3-month period and the next one, as long as you maintain the required rating and cancellation rate.
You can also see the full list of rewards any time by checking the Uber Pro website.