Waybill overview
Waybill is a feature in the Driver app that provides a record of your current or most recent trip. It includes important details such as the rider’s name, pickup and dropoff locations, the time of the trip, your name, and vehicle information.
Purpose of waybill
Waybill is used to fulfill regulatory requirements and to help you share your identity and trip information with law enforcement in the following situations:
- When law enforcement pulls you over during a traffic stop or crash
- When law enforcement arrests drivers delivering packages through Connect
- When Connect drivers take suspicious or illicit items to police stations
- When security or law enforcement want to verify your status before permitting entry to a special event or sensitive pickup or dropoff location, such as a military base
Accessing waybill
If you’re currently on an active trip, you can access the Waybill for your current trip in the Driver Feed.
If you’re not currently on an active trip, you can access the Waybill for your last completed trip from your home screen.
Troubleshooting waybill issues
I can’t find my waybill
- Ensure your Driver app is updated to the latest version
- Make sure you’re logged into the correct account
- Check if you’re on an active trip; if so, look in the Driver Feed
- If you’re online but not on an active trip, check your home screen for the last completed trip
- If you’re offline, expand the map on the home screen, click the menu icon in the bottom right, and then click ‘Waybill’.
- If you still can’t find your waybill, contact Uber support for further assistance
My waybill information is incorrect
- Verify that your profile information is up to date in the Driver app
- If the issue persists, contact Uber support for assistance
I need to show my waybill to law enforcement
- If you’re on an active trip, open the Driver Feed and find the waybill
- If you’re online but not on an active trip, go to your home screen and access the waybill for your last completed trip
- If you’re offline, expand the map on the home screen, click the menu icon in the bottom right, and then click ‘Waybill’.
- Show the waybill to the law enforcement officer to verify your trip and identity
I want to keep a copy of my waybill
- After accessing your waybill, take a screenshot or write down the necessary information
- Store the copy in a safe place for your records