Once you have located a JUMP or Lime vehicle, unlock it by scanning the QR code or entering the plate number. If you encounter difficulties scanning the QR code, turn on your flashlight while scanning.
If the app prompts an error code or 'under maintenance' message, that vehicle is likely in-use or the Lime team is on the way to retrieve it. Please try another nearby vehicle.
Note JUMP bicycles will require you to unlock the vehicle lock to begin riding. If you are expericning difficulty unlocking the bike, try rolling the bike forward or backward a few inches to release tension off the locking pin.
To start your scooter ride, place one foot firmly on the baseboard and use your other foot to push off against the ground a few times. Once you've gained some speed, press on the throttle near your right thumb to accelerate. Familiarize yourself with the throttle and squeeze the hand brake to slow down when needed.
To start your JUMP bike trip, simply start pedaling. The e-assist will engage when you begin to pedal.
For your safety and the safety of others, please make sure you park in designated areas.
When using JUMP or Lime, please park your vehicle outside of the main pedestrian walkway.
Do not park in locations that are not permitted, which include, but are not limited to:
The middle of bike or pedestrian pathways
Inside gated communities
No Parking Zones (may be met with fines)
To lock your scooter, park it and tap 'Lock' on your app to end your trip. Please note that the parking pins that appear on the map are preferred parking spaces and function as a parking guide for Lime riders.
To lock your JUMP bike, insert the locking pin into the holster on the rear wheel fender. After the lock registers, your app will prompt you to end the trip. If you do not end the trip, the trip will end automatically in 60 seconds.
If you have any addition questions or concerns, you can contact Lime below