Multi-Stop Package Delivery FAQ

What is a Multi-Stop Package Delivery trip?

• This is a new type of earning opportunity that allows you to deliver multiple packages along multiple stops.

• Each trip starts with a single pickup of up to 50 packages at a logistics facility and includes up to 50 drop-offs.

• You’ll have until the end of the day to complete all deliveries.

• All packages should fit in a standard sedan, and only four-wheeled vehicles are eligible.

How do I sign up for Multi-Stop Package Delivery trips?

• Go to the Work Hub in the Driver app.

• From there, add “Package Route” as an earning opportunity. Multi-Stop Package Delivery trips are only available in select cities.

• After accepting the Terms and Conditions, you will be able to view and reserve available delivery routes.

How do I make a reservation for a Multi-Stop Package Delivery trip?

• You can view available reservations in the Opportunity Center of the app.

• Tap on the “Reservations” tab to see upcoming opportunities.

• Select a date and time slot that works for you.

• Tap “Manage” or “View” to review the trip details.

• Follow the prompts to confirm your reservation.

• Once you are on the reserved trip, you have the option to navigate to stops of your choice

Why do I need to accept new Terms and Conditions?

• Multi-Stop Package Delivery is a new type of opportunity with different trip structures and expectations.

• The Terms and Conditions provide details on how these trips work and what to expect.

Why do I see an estimated amount for earnings?

• Before reserving a Multi-Stop Package Delivery trip, you’ll see an estimated earnings amount based on factors like estimated route distance and number of stops.

• The amount shown before your trip is a fare estimate based on expected route and package information. Your final earnings may be higher or lower depending on the actual number of stops, packages, or route changes on the day of delivery.

• The fare for the trip will be shown before you start driving. Please note that the exact fare may be adjusted after the trip if the length or duration of the trip deviates from the estimated length or duration that was used to calculate the exact fare.

What are the requirements for a Multi-Stop Package Delivery reservation?

• Be online at least 30 minutes before the beginning of the pickup time you reserved and be within 30 minutes driving distance of the pickup location.

• If you’re not online or not within range, the trip may be offered to another courier.

Why can’t I take other trips before a reserved pickup?

• You won’t receive other trip requests during the 30 minutes before the beginning of the pickup.

• This helps ensure you’re available for the reservation.

Can I cancel my reservation?

• Yes, you can cancel at any time before the start of your reservation if your plans change.

• Canceling a reservation won’t affect your Uber Pro status or your ability to receive future Multi-Stop Package Delivery opportunities.

• Canceling early helps ensure the trip can be offered to another courier.

Will I always get a trip if I sign up for a reservation?

• No. A reservation doesn’t guarantee a trip offer.

• Trip availability depends on package volume and courier demand.

• Trips may still be canceled by the merchant due to operational needs.

What is the waitlist and how does it work?

• If there are no reservations available, you can choose to join the waitlist.

• If a cancellation occurs, you may be offered a reservation, regardless of whether you are online, as long as you are within range. You’ll receive an in-app notification if this happens.

• You’ll be notified in-app if a trip becomes available.

• You can leave the waitlist at any time.

Why was my reservation moved to the waitlist?

• Reservation availability may change based on package volume.

• If adjustments are needed, you may be moved to the waitlist.

• You’ll be notified in the app if a trip becomes available.

What should I expect at the pickup location?

• Pickup locations are coordinated and run by third-party logistics providers who may have their own check-in procedures, parking instructions, and safety protocols (e.g. closed-toe shoes required to enter a pickup location).

• This information will be shared in the app for your awareness prior to your pickup and may vary depending on the logistics provider.

• Review any guidance shown in the app and note that you may receive directions from the logistics providers at the site.

What safety tips should I keep in mind?

• Package Route trips are usually longer than food delivery trips. Stay hydrated and take breaks as needed.

• You’ll have the full day to complete your deliveries at your own pace. Take as much or as little time as you need during the day with no impact to earnings.

• When handling packages:

  • Lift with your legs, keep your back straight, and avoid twisting.
  • Be careful around wet floors or unclear walkways at pickup and drop-off locations.
  • Distribute package weight evenly in your vehicle and avoid overloading.
  • If a package feels unsafe or too heavy, you can cancel it without canceling the entire trip.

How are these trips different from standard deliveries?

• These trips involve one pickup at a logistics facility followed by up to 50 drop-offs.

• These trips are typically longer - they are estimated to last 3-5 hours.

• You’ll see “Package Route” noted in the offer screen.

• You can take a break anytime during a Package Route trip without affecting your earnings.

• If a package cannot be delivered, a return trip to the pickup facility may be required. If that happens, you will receive additional earnings for the return trip.