Book, Cancel or Modify My Train

How do I book a train ticket through the Uber app?

To book a train ticket through the Uber app, follow these steps:

1. Open the Uber app and tap on the ‘Train and coach’ option.
2. Enter your departure and destination stations, along with your preferred travel date.
3. Browse through the available train options and select the one that suits you.
4. Review your selection, add passenger details, and confirm your booking.
5. Complete the payment process to finalise your reservation.

Can I modify my train reservation after booking?

Changes are possible, depending on the train and fare type you book. On these pages for Eurostar and UK Rail you can view the exact policies by company and ticket type.

If your ticket allows for changes, please contact us via the ‘Get Help with my Train or Coach” section of our Help Centre, so that we can assist with this.

How do I cancel my train reservation?

You can cancel your train reservation through the Uber app by following these steps:

1. Find your booking under the ‘Activity’ section in the Uber app.
2. Tap on the booking you wish to cancel and choose ‘Cancel Reservation.’
3. Confirm the cancellation. Be aware that cancellation fees may apply, depending on the timing and the train operator’s policy.

To view the policies of each company and ticket type, please visit these pages for Eurostar and UK Rail.

Will I receive a refund if I cancel my train reservation?

Refund policies vary depending on your ticket type, the train operator and the timing of your cancellation. You can view the specific refund terms during the cancellation process in the app.

UK Only – Refunds Change

What are the changes?

• Anytime tickets
• Off-Peak tickets
• Day Travelcards
• Rover tickets
• Ranger tickets

From 1 April 2026, if you have one of the above tickets and decide not to use it, you will have until 23:59 the day before it becomes valid to request a refund from the retailer who sold it to you. After that you will only be able to claim a refund if your train service has been delayed or cancelled, or if an exceptional circumstance (such as a serious medical emergency) has stopped you from travelling.

We will be ending the practice of accepting refund claims up to 28 days after the date of travel.

Why are the changes being made?

We’re working to tackle fare evasion which costs the industry millions annually. The changes will stop fraudulent claims for refunds on tickets that have been used for travel. They bring our terms and conditions into line with the railways of most other countries, where most day tickets are not refundable once they become valid for travel. For more information, please see our Factsheet on the changes.

Full details of the new refund rule are in the new National Rail Conditions of Travel, which come into effect on 1 April 2026.

What should I do if I miss my train?

If you miss your train, your options will depend on the train operator’s policy. Some operators may allow you to transfer your ticket to a later train on the same day, while others may require you to purchase a new ticket. Contact support through the app for assistance if you miss your train.