Get help with my Train or Coach

Get help with your Train

Train support is powered by our external partner, Omio. Please have your booking reference number to hand before contacting us through this form.

UK:

If you would rather speak to someone in person, call us on +44 (0) 118 230 0656. Please note that this phone line will only support UK train bookings.

Spain:

If you would rather speak to someone in person, call us on +34 911 43 68 43. Please note that this phone line will only support Spanish rail bookings.

Get help with your Coach

National Express Coach & Megabus

Coach support is powered by our external partner, Omio. Please have your booking reference number to hand before contacting us through this form.

If you would rather speak to someone in person, call us on +44 (0) 118 230 0656. Please note that this phone line will only support UK coach bookings.

West Midlands Transit Bus

If you have issues with your trip or it did not meet your expectations, please fill out this form.