How was my fare calculated?

To understand what fare you should have been charged on this trip, go to your receipt and check the fare break-up.

Refer to the following steps to get your receipt:

1. Tap on the Account tab in the bottom right corner of the app.
2. Tap on the Trips and choose the trip you think you were overcharged.
3. Scroll down and tap on the Receipt icon.

Check for any previous trip outstanding amount that might have been added to your current fare.

If this wasn’t the case, please cross-check the driver’s app to ensure you are not paying extra. A GREEN SCREEN on the driver’s app will show the amount of cash the driver is supposed to collect.

If the driver is demanding any extra cash than shown on his app, please refer to the following steps:

1. Select Help with a trip.
2. Select the trip of your choice.
3. Scroll down and tap on Get Trip Help.
4. Tap on I paid extra cash (or) cash directly to the driver to share the trip details.

Please go back and select, Paid cash on a digital trip if the driver asked for cash when your mode of payment for the trip was non-cash.

If the amount shown on the driver’s app matches the amount shown on your app, please go back and select, My fare was too high.