We understand how frustrating it can be when you can’t request a trip given a card pending amount or a higher amount alongside your trip fare. If you can’t request a ride due to a cash underpayment or need help with your payment methods, please visit the following pages:
I can’t request a trip paid by card once it shows an outstanding payment
This happens when a previous card trip has an outstanding balance due to an unsuccessful card payment. This is because we have verified your profile and identified that the outstanding amount is legit and must be paid to request more trips.
Below are some common issues:
Bank dispute: When the dispute is confirmed to be legit by the financial institution, the outstanding amount remains in your account. To request trips, it is important to pay for it before continuing. You can pay on the home page by selecting the desired payment method.
If you identify any unknown charge in your bank account that seems to be from Uber, we advise you to go to My account has an unrecognized charge, so that you can locate the appropriate charge and get guidance regarding it.
I cannot identify this charge as legit
If you would like to review this outstanding card payment, please provide the information below: