I had a problem with a cash payment

MOST COMMON PROBLEMS WITH TRAVEL PAID IN CASH

1- My Driver didn’t have enough of change.

When a user selects the cash payment method, expect the Driver to have enough change if it is necessary.

In some situations, the Driver may have already used all available changes on previous trips. If this happens, you can ask the Driver to use the automatic change tool in their application when the trip ends, so you will receive the change as credits in your Uber Wallet automatically.

2- The amount charged by the Driver was greatest than the total trip

When you make a trip with cash payment and do not pay the total amount, the difference is reflected as an pending amount in your account, which will be charged on your next trip.

This may give the impression that the driver of the second trip is charging a higher amount than he should, but he is only charging the total value of the second trip + the pending amount of the previous trip. Go to the page below to request a fare review if you think a pending charge is incorrect:

If the final amount charged of the trip is most than expected due to the route required by the Driver, you can request a fare review at the following link:

3 - The User paid in cash for a trip that he requested with another payment method

When choosing a digital payment method when requesting a trip, but pay in cash at the end of the trip, it may have been charged twice. In these cases, it is important that you see the trip receipt to confirm that, in addition to the cash payment, a payment was also made with digital payment (credit card, bank account, etc.).