There can be times when you might face difficulty with a particular payment method. We suggest you follow these steps to ensure you are not facing any app induced issues.
- Delete and reinstall the app from the Play Store/App Store to ensure you have the latest version and resolve any known issues.
- Update the app to the latest version if you have an older version installed.
- If the issue persists, try logging in from a different device to determine if the issue is device-related.
- Delete and re-add payment methods to clear any charges. Note that if only one non-cash payment method is available, you’ll need to add an alternate payment method before deleting and re-adding the existing one.
Note:
- If you’re adding an Indian-issued card outside of India, update the country field to reflect the country you are currently located.
- If you have already added a card and can’t use it outside of India, we suggest deleting the card from the Uber app, re-adding it, and updating the country field to match the country you are currently present in.
- Please note that Uber does not currently accept prepaid cards. If you attempt to add a prepaid card, you may receive an error message.
If you are still facing an issue after following these steps, let us know. We’ll be happy to help.
If you’ve paid for a trip but it still shows as pending (outstanding), please use the below link.
I have pending or a duplicate charge
The more information you can provide, the faster we’ll be able to help.