Manage my booking

Can I change my ticket?

• Renfe

Changes to the date, time or itinerary are dependent on the fare type selected. You can see your options below:

• Básico (Basic Fare): This is the cheapest fare that, unfortunately, cannot be changed.
• Adulto (General): These tickets usually cannot be modified.
• Elige Estandar/Comfort: These tickets can be modified once without fees. A second change to the ticket is subject to a €10 fee. Any price difference will need to be paid.
• Premium: Tickets can be changed without fees up to 30 minutes before departure (if unused), but any price difference needs to be paid.
• Ida y Vuelta: The ticket can be modified up to 3 times without fees up to 30 minutes before departure, but any price difference will need to be paid.

In order to change your ticket, please get in touch with us so that we can handle your request.

• Iryo

With Iryo, multiple changes are supported on all fares. Itinerary changes are not possible. See the full fare policies below:

INICIAL:

• Flexible: Changes are possible up to 30 minutes before departure for a 15% fee of the ticket price (paying fare difference if applicable).

SINGULAR:

• Flexible: Changes are possible up to 24 hours before departure (price difference applies). Departure time for the same date can be changed for free.
• Abierta: Free changes up to 30 minutes before departure.

SINGULAR ONLY YOU:

• Flexible: Changes are possible up to 24 hours before departure (price difference applies). Departure time for the same date can be changed for free.
• Abierta: Free changes up to 30 minutes before departure.

INFINITA BISTRO:

• Flexible: Tickets can be exchanged (paying fare difference if applicable) up to 30 minutes before departure.
• Abierta: Free changes up to 30 minutes before departure.

In order to change your ticket, please contact us so that we can assist with this.

• Ouigo

Changes to date and time of a journey can be made up to 30 minutes before the departure of your train through the Ouigo website under My Bookings, by entering your email address used at booking and your ticket number. Changing the station of departure or destination of a ticket is not possible.

If you have the FLEX option, you will only have to pay the difference in price between the new ticket and the original one (if applicable). If the new ticket is cheaper than the previous one, the difference will not be refunded.

If you don’t have the FLEX option, the cost of change will be 30 EUR per person and journey plus the difference between tickets (if applicable). If your booking has a return journey, the outbound journey must take place before the date of the return ticket.

Can someone else use my ticket?

• Renfe

Many Renfe tickets are automatically issued without the passenger’s name. This means they are valid for anybody to use and you are not required to have any ID to travel.

If you have a named ticket and would like to change the passenger name, please get in touch with us so that we can handle your request.

• Iryo

Name changes are not permitted, but small typo fixes are possible. To correct or modify the name on a ticket in the event that it has been entered incorrectly by mistake, you can do so by contacting our Customer Service or at the Iryo ticket counter in the station.

• Ouigo

Name changes are permitted at no additional cost, but you must change it by 23:59 on the day before the journey at the latest. The change should always be for the same type of passenger as the original ticket (for example, an adult if the original ticket was for an adult and with the same discount, if applicable).