How can I pause my membership in the App?
To pause your membership you can do so from your App.
Note: it will allow you to pause your membership if you’re on a monthly plan as this feature is not available for annual plan or free trial periods. * Confirm the information and select “Continue”.
You’ll have the option to pause 1 or 2 months. Remember pause is not immediate and it only starts at the end of the current billing cycle. Remember you can only pause your membership 4 times per year.
Why can I not pause my membership now? Or I paused my membership but it’s still active
Pause can only start at the end of the current billing cycle.
Can I cancel my membership while it’s paused?
Yes you can do it through the App or through support, however, you won’t receive a refund for the months you have pending.
How can I resume my membership that is paused? Can you do it for me?
To resume your membership you can do so from your App.
Can I pause my membership if I’m on an annual plan?
At the moment this option is only available for members who have the monthly plan active.