Split Ticketing

Split Ticketing is a clever way to save money on train tickets; by using this feature you could get cheaper tickets than buying a single ticket.

How does it work?

You can now ‘split’ your train journey into multiple tickets, instead of buying a single ticket. By doing so, you can take advantage of varying fare prices and therefore save money in most cases.

Fare types and refundability features

Split Ticketing can combine multiple fare types (Advance, Anytime, Off-Peaks etc) with different rules regarding cancellation and exchange terms. This means that Split Ticketing may include tickets with different refundability (fully refundable, semi, non-refundable.) Your ticket’s QR code only features the more restrictive fare type (e.g. Advance single) for split tickets, but the exact details can be viewed at your ticket confirmation email.

How to book split tickets?

1. Search for your desired journey in our App by selecting the route, date and time.
2. If split tickets are available, we will surface it via the blue split ticket icon next to the applied route as well as the amount you can save.
3. You can see the overview of the fare breakdown in the ‘trip review’ section which will show your SplitTickets savings

Do I need to change trains if I buy split tickets?

If your original journey had no changes, there won’t be any additional disruptions. You won’t need to get off the current train, and you can simply show your second ticket when requested. However, some routes may still require you to change trains and/or platforms, just as you would without split tickets.

Can I still reserve my seat?

If the train operator provides this service, we’ll make every effort to reserve a seat for you. In some instances, you might only be able to reserve a seat for part of your journey, and occasionally, you may need to switch seats or carriages during your trip. Be sure to refer to your ticket for specific seat information.

I’m traveling in a group, will we be able to stay together for the entire journey?

Depending on the train and availability, your group members might not be seated together for the entire journey. Remember to check your ticket for specific details regarding seat assignments.

Can I upgrade?

Unfortunately we do not offer an option to upgrade tickets for UK rail. Instead, passengers can make a simple exchange request by purchasing a new ticket and subsequently claiming a refund for the original ticket.

Live Tracker

Live Trackers allow you to track your journey, to check whether your train is delayed, cancelled or on time!

How to use it?

1. Search for your single or return journey in our App by selecting the journey, date and time.
2. Click on the ‘Live tracker’ icon at the bottom of each route
3. Click on ‘Show stops’ to expand the route - you can now see if your train is on time or delayed
4. Click on refresh icon on the top right corner to refresh

You can also visit the schedule for train trips booked on your App under ‘Account’ > ‘Activity’ > clicking on the upcoming journey > ‘Live Tracker’

E-Wallet Integration

You can now download your QR code to your Apple-Wallet and Google-Wallet instead of revisiting the App to find them each time you need to access your ticket!

How to use it?

1. Once you book your tickets in our App, click on your selected ticket under ‘Activity’ section of the App
2. Click on the train name (e.g. ‘Greater Anglia’) under your trip details
3. Click on ‘Add to Apple Wallet’
4. Click ‘Add’ once your e-ticket is surfaced on your mobile
5. Done! You can now access your QR code by activating your Apple Wallet or Google Wallet and scan it at ticket gates or show your train conductor