Uber Rent FAQs

What documents do I need to rent a car?

Generally, you will need the following requirements:

The renter’s name is essential for processing a reservation; without it, the reservation cannot be completed. The renter’s name should only include Latin characters, hyphens, apostrophes, and spaces. First and last names must be 2-15 characters long. The renter must be present at the rental counter with their driver’s license physical with at least one year of validity, and with your credit card with sufficient funds for the payment of the deposit to pick up the car. If multiple people are renting the vehicle then all must be present with their respective licenses and credit cards. A renter cannot rent multiple vehicles during the same time period. If renting in a country different from the one that issued their driver’s license, or if the renter’s name as shown on their driver’s license contains non-Latin characters, they must present and carry an international driving permit (IDP). A valid driver’s license physical with a minimum of one year of validity. A credit card in your name for payment and a security deposit. A nationally official ID of the driver, and/or passport if the driver is a foreigner. Any additional identification or documentation specified by the rental company.

How do I pay for a rental booking I’ve made with Uber Rent?

When booking a rental car through Uber, we currently only accept Pay-At-Counter policy.

Please note, when picking up the rental car, the main driver needs to bring a credit card in their own name with enough funds to cover the deposit amount. If the main driver cannot present this at the rental desk, the car might not be released.

If you plan on paying with a debit card, you’ll want to confirm it’s an accepted payment method with the rental location.

What’s the minimum age to rent a car?

The minimum age to rent a car varies by location and rental company. In most cases, you must be at least 25 years old. Some rental companies may have a different minimum age requirement. Check the specific age requirements when making your reservation.

Why do I need to provide a security deposit when renting a car?

The security deposit is a standard practice in the car rental industry to protect both the rental company and the renter. It serves as a form of insurance in case of any unforeseen incidents during the rental period, such as damage to the vehicle or violations of rental terms.

The deposit helps cover potential repair costs, fuel charges, or unpaid fines. The exact amount of the security deposit can vary depending on the rental company and the type of vehicle you choose, but it is usually around 500 AUD/NZD for small vehicles. Please be aware that rental some companies typically only accept credit card for the deposit, and some may only accept Visa or Mastercard. It’s essential to review the terms and conditions before booking to ensure you have the appropriate payment method. Rest assured, the deposit is refundable, provided there are no issues at the end of your rental agreement.

Can I rent more than one vehicle at the same time?

No, you can only rent one vehicle during the same period.

Can I add an additional driver to the rental agreement?

Yes, you can usually add an additional driver to your rental agreement. There may be an extra fee involved, and the additional driver must meet the rental company’s age and licensing requirements. Be sure to inform the rental company when picking up the vehicle.

Can I pick up the rental car at one location and return it to another?

This depends on the conditions of the car rental company, so we suggest that you verify it at the time of pick-up to make sure that you can return the car to a different location within the network of the same car rental company. Please note that additional charges may apply, and availability may vary by location.

What should I do if I have an issue with my rental car?

If you encounter any issues with your rental car, such as mechanical problems or cleanliness concerns, please contact the rental company’s customer support team immediately. The helpline number is on your rental agreement. But if you need additional help, let us know; we are here to help you.

Is there a mileage limit on rental cars?

Most rental agreements come with unlimited mileage, meaning you can drive as far as you want without incurring extra charges. However, it’s essential to verify this with your specific rental agreement.

How do I return the rental car?

To return the rental car, simply bring it back to the designated return location at the scheduled time. Make sure to fill up the gas tank to the agreed-upon level, remove your belongings, and return the keys and any rental equipment provided.

What is the process for extending my rental period if I need the car for longer than initially planned?

If you need to extend your rental period, contact the rental company’s customer support or visit their nearest rental location as early as possible. Extensions are subject to availability, and additional charges will apply for the extra days. It’s best to request an extension before the original return time to avoid late fees.

Can I request specific features or types of vehicles, such as child seats or a specific car model?

Yes, you can request specific features, like child seats or a particular car model, when making your reservation. It’s advisable to make these requests in advance to ensure availability. Additional charges may apply for special requests, such as GPS devices or premium vehicle models.