Effective May 7 2026, Uber VIP will be removed from the $200 Uber Cash benefit and replaced with Signature Support for Amex, a premium level of phone customer service including 24/7 access to live customer support agents. Signature Support for Amex can be accessed in the account section of the Uber, Uber Eats, or Postmates apps via the Partner Rewards Hub or Help pages. Further details will be available at uber.com/signaturesupport starting on May 7, 2026.
FAQs:
UberVIP is now exclusively offered to American Express Consumer Platinum® and Centurion® Cardholders and is currently available in Atlanta, Dallas, Harrisburg, Houston, New Jersey, New York City, Philadelphia, and Pittsburgh.
If you are an American Express Consumer Platinum or Centurion Cardholder, you can gain access to UberVIP by adding your Card to your Uber profile. Once added, you’ll automatically have access to UberVIP.
Non-American Express Consumer Platinum and Centurion Cardholders will no longer have access to UberVIP beginning on Monday, November 19, 2018.
At this time, UberVIP has been closed to all users outside of American Express Consumer Platinum and Centurion Cardholders.