Restaurants and their employees do their best to deliver food within the estimated delivery time, but external factors can cause delays. For example, if the restaurant is busier than normal, you placed a large order, or the employee is in heavy traffic or bad weather conditions.
HAS THE RESTAURANTS EMPLOYEE PICKED UP YOUR ORDER?
YES
Check the ETA in the app or call the restaurant directly for details. The article below provides steps to contact the restaurant or check your order status:
NO
Please bear with us! We're working hard to get your order to you as quickly as possible but know this is frustrating.
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WAS THERE AN ISSUE WITH YOUR ORDER ONCE IT ARRIVED?
Cold, spilled, inedible, etc.? Let us know in this form:
С ВАС СПИСАНА ПЛАТА ЗА НЕДОСТАВЛЕННЫЙ ЗАКАЗ?
Свяжитесь с нами через форму:
NOTE: If the restaurants employee arrived, attempted to contact you, and could not deliver the order, you are charged for the order. In these instances we cannot provide a refund.
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To learn more about restaurants who use their own employees to deliver orders, go here: