Fresh Guarantee Policy
We’re dedicated to helping you get high-quality, fresh products. If an item in your order doesn’t meet our standards, you may be eligible for a refund under the following conditions:
Eligible items may qualify for a refund if:
- Spoiled or rotten.
- Damaged (for example, crushed, leaking, punctured).
- Past its expiration or “best by” date at the time of delivery.
- Stale or otherwise not fresh for up to 2 days after delivery under standard storage conditions.
Additional conditions:
- This policy applies only to fresh fruits and vegetables, eggs, dairy products, raw meat, and seafood purchased from stores listed in the Grocery section of the Uber Eats app.
- Excluded items: Frozen or canned goods, non-grocery products, alcohol, and gift cards.
- Refunds won’t be granted for issues caused by improper storage after delivery.
For more details, check the Terms & Conditions.
If your order is eligible for the Fresh Guarantee, reach out to us so we can review your case through the following page: