Почему мой заказ был отменен?

Your order can be canceled by the merchant or delivery partner. In the event of a cancellation, you can try ordering from the same merchant again in a few minutes or ordering from another merchant.

WHY MERCHANTS MAY CANCEL ORDERS

This can happen if they’ve run out of an item or they’re receiving a large volume of order requests.

If a merchant runs out of an item, you may receive a notification giving you 10 minutes to update your order before it’s automatically canceled.

You will not be charged if the merchant cancels your order.

WHY DELIVERY PARTNERS MAY CANCEL ORDERS

There’s a few possible reasons why this can happen:

  1. Unable to contact you
  • When arriving at your delivery address, delivery partners are prompted to contact you so it’s a good idea to keep your phone nearby when the order is expected to arrive

  • The delivery partner might cancel the delivery if they can’t find or reach you

  • If a delivery partner wasn’t able to reach you but made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund

  1. The merchant was closed
  • When the delivery partner arrived at the merchant, they may have been unexpectedly closed
  1. The items you requested may have been out of stock so the order couldn’t be fulfilled

To add fiscal information to your order, look at the article below:

How can I add my personal TAX information to generate an invoice for my order?