Communication preferences for drivers and couriers

We offer several features in the Driver app to support drivers and couriers who are deaf or hard of hearing. For more details, see our article about Features for deaf and hard of hearing drivers.

In addition to these features, drivers and couriers can set a communication preference, regardless of their hearing status. This preference can be based on factors including but not limited to:

• A speech disability that makes it difficult for others to understand them
• Lack of proficiency or comfort with the region’s dominant language

Drivers and couriers have the right to set a communication preference that makes it easier to communicate with riders, customers, and customer support.

Text messages between users on the app are automatically translated. This means that people who speak different languages can communicate by text.

How to enable communication accessibility features in the Driver app:

1. Tap the menu icon (three horizontal lines) in the top left corner
2. Select Account, then App Settings
3. Choose Accessibility
4. Choose Communication settings
5. Select Call or chat (default), Call, or Chat only