When a trip request is cancelled or the rider doesn’t arrive at the pickup location, you may be eligible for a cancellation fee from the rider. When a rider cancels after you’ve accepted their trip, you may receive either the standard cancellation fee or the actual time and distance you spent driving towards the pickup, whichever amount is more. If you’re on an existing trip, a cancellation fee will automatically be charged to the rider if they cancel anytime after your existing trip ends.
You may be eligible for a cancellation fee when:
For an UberX, Uber Black and SUV, and UberX Share rides, you may be eligible for a cancellation fee when:
Time and distance-based cancellation fees will only accrue when you’re heading to a pickup. These cancellation fees apply to most trip types except UberBlack and UberSUV. Time and distance pricing does not apply to Uber Reserve, which is paid as an upfront fare. Please note that the Uber Fee applies to the cancellation fee.
Cancellation fees will appear on your earnings statement. Fee amounts vary by vehicle class, city and trip type (UberX, UberX Share, UberBlack, etc). You can find details at driver.uber.com under “Fares.”
Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.
If you think that a cancellation fee should have been charged but was not, chat with us below to share the details of your trip.