I'm not getting trip or delivery requests

If you’re having issues receiving trip requests while online, try the following:

• Make sure that mobile data is turned on and you have 3G/4G connectivity, check this in your phone Settings > Wireless & Networks > More > Mobile networks > Data enabled

• Follow the red/orange dotted points which reflect surge areas that have high demand from riders. Once you click on the dotted points, you will be able to see the surge pricing and Uber navigation will direct you towards that area.

• Make sure you’re within the city you’re activated to drive in.
• Ensure your preferences are set to receive all trip types that you’re eligible for.

• Turn off the destination setting (if it’s on).

• Restart your phone.

• Make sure you have the latest version of the app.

If you’ve tried the solutions above and still aren’t getting requests, that area or time of day is likely experiencing low demand. Demand for trips can vary by location, time of day and even time of year.