In-store shopping guide

Finding items in a store

• Store items are categorized, often by aisle names.
• Leave temperature sensitive items (such as frozen and refrigerated products) to the end of your trip to maintain quality.
• Snacks such as chips and cookies are typically found in inner aisles.
• Familiarize yourself with store layouts over time to shop more efficiently.
• Store staff are available to help locate items if you need assistance.

Adding items to shopping list

• Customers may specify substitute preferences for out-of-stock items.
• The app offers suggested replacements based on past purchases.
• You can manually add a replacement item or scan its barcode in some areas.
• Adding unrequested items may lead to a declined payment at checkout.

Pricing items by weight

• Customers are aware that the final price of certain items depends on weight.
• For weighted or counted items (like peppers or avocados), input the amount or quantity in the app to ensure correct pricing.

Tracking items in the store

• Mark items as ‘Found’ or ‘Unavailable’ in the app as you shop.
• Click on items in the app to view details like name, quantity, size, and brand for comparison.
• Use the barcode scanning feature, when available, to confirm product matches.

Selecting fresh produce

• Inspect the surface for even color without bruises or scratches.
• Check firmness - root vegetables should be firm, but citrus should not be too hard.
• Store staff can offer advice on choosing fresh produce.

Thank you for ensuring our customers receive fresh and high-quality selections.