We’re changing the way we do business in two important areas, both of which require a new contract.
First, we currently provide you with services from our company in the Netherlands, but this will change so services are provided by a Canadian entity and the license to use our technology and trademarks will be provided by our parent company in the US (Uber Technologies, Inc).
Second, we are simplifying the delivery invoicing process for merchants, as well as streamlining your ability to start using our new products and services. A new contract is required to reflect these changes.
This change will be effective July 1.
The frequency and conditions of your payments will remain the same: you will still be paid out weekly or daily (depending on the payment frequency you have selected) and charged the previously agreed Marketplace Fee. The only change you will notice is the fact that applicable taxes will now be charged on the marketplace fee. Uber will issue you proper invoices so that you may easily track and claim the appropriate input tax credits. A numeric example to clarify:
Let’s say you earned $100 in a week on Uber Eats, your Marketplace fee is 30%, and tax in your area is at 5%. Then the following week you will receive a payment of: $100 - (30% + tax) $100 - ($30 + $1.50) = $68.50
An invoice will be issued to you showing the amount of marketplace fees charged, the amount of tax charged, and include all relevant information to claim an input tax credit.
All commercial terms remain the same as in your previous contract. There are a few main changes in your new contract - making your partnership with Uber Eats much simpler:
These changes apply to all merchants. If you do not have a new contract signed by August 31, you will no longer be able to receive orders through Uber Eats.
Operationally speaking, there won’t be any change in how to manage orders in-store.
You only need to submit the sales tax registration numbers applicable in your province, being your business’ GST/HST, PST, and/or QST registration number(s).
Your business’ GST/HST number is issued by the Canada Revenue Agency and is usually included on receipts, invoices, contracts, or other business papers your business gives out when it supplies taxable goods. You will also include this number on your tax filings.
Similarly, in provinces that have PST instead of HST (BC, Manitoba, and Saskatchewan), your business’ PST number is issued by the provincial tax authority and included on receipts, invoices, contracts, or other business papers, as well as your tax filings.
In Quebec, your business’ QST number (also known as your TVQ number) is issued by Revenu Quebec and included on receipts, invoices, contracts, or other business papers, as well as your tax filings.
Pursuant to the applicable terms, Uber will make invoices available to your customers on your behalf (excludes Quebec). Your sales tax registration number(s) are required to issue such invoices. This is particularly useful for corporate customers and has the potential to unlock an additional customer base for your business.
In addition, Uber is collecting this number for know-your-business (KYB) purposes.
Your GST/HST/PST/QST business sales tax number is a publicly verifiable number that your business likely already provides on in-store customer receipts. For example, most merchants print this number on all consumer receipts.
Uber may use this number for purposes related to its provision of the Uber Eats Services to you, such as identity verification or issuing invoices to your customers.
If you cannot find your GST/HST number in your records, you can contact the Canada Revenue Agency at 1-800-959-5525.
If you are in a province with PST (BC, Manitoba, and Saskatchewan), please reach out to your provincial tax authority.
If you are in Quebec and you cannot find your QST number, please contact Revenu Quebec’s client services.
If these options are unsuccessful, please reach out to Restaurant Support at merchants@uber.com.
Under your current contract, you are (i) directly paying delivery partners for their provision of delivery services to you, and (ii) directly invoicing your customers for delivery. However, as of July 1, delivery will be invoiced to customers by Uber directly.
As such, the following columns will no longer be populated on the Payment Details Report (except if fulfilling orders using Managed Delivery):
The following columns will be added to the Payment Details Report:
Effective July 1, C2R invoices will no longer be issued as delivery will be invoiced to customers by Uber directly.
Additionally, Uber will issue you proper invoices so that you may easily track and claim the appropriate input tax credits for tax charged on your marketplace fee. These invoices can be found in the Payments tab in Restaurant Manager.
Our new business model will be effective post-July 1. You will still be able to operate your store on the Uber Eats platform during the month of July, but we strongly suggest you sign your contract as soon as possible. If you do not sign by August 31, you will no longer be able to receive orders through Uber Eats.
Our new business model will be effective post- July 1. We strongly suggest you sign your contract as soon as possible. If you do not sign by August 31, you will no longer be able to receive orders through Uber Eats.
If you are having difficulties finding your contract, please send an email to merchants@uber.com and our team will do their best to send you a new contract within 10 business days.
Unfortunately, if you did not sign the new Uber Eats Agreement by August 31, your access to the Uber Eats platform has been temporarily removed, effective September 1.
Please sign your updated Uber Eats agreement as soon as possible to resume taking orders on Uber Eats. The DocuSign contract should be in your email inbox. Once you have signed the agreement, you can contact us at merchants@uber.com to reactivate your account.