Your Driver app will lead you through the steps to complete an alcohol delivery. These steps are designed to help you follow all local and state alcohol delivery laws.
Step 1 - Check Sobriety: Make sure that the customer is sober. Common signs of intoxication, include:
- Impaired reactions and coordination
- Fumbling for their ID
- Slurred speech
If you have any concern that the person may be intoxicated, please mark this in your app, and let the customer know you cannot deliver the alcohol.
Step 2 - Request the ID: Please request a valid, government-issued photo ID from the customer.
This identification can be a US driver's license, passport (US or international), US state ID or US military ID. The only acceptable non-US IDs are passports.
IDs such as library cards, school IDs, or identification without a photo are not acceptable.
If the customer does not produce a valid ID, please hit the "Customer doesn't have valid ID" button in your Driver app, which will initiate a return trip. You can let the customer know that you can't deliver the alcohol without a valid ID.
Step 3 - Checking identity: Please check that (1) the person to whom you're handing the alcohol matches the photo of the person on the ID; and (2) the customer's name in your Driver app matches the name on the customer's ID.
If either the names do not match or the person doesn't match the picture on the ID, please hit the "Customer doesn't have valid ID" button in your Driver app, which will initiate a return trip. You can let the customer know that you can't deliver the alcohol if the customer doesn't match the ID presented.
Step 4 - Confirming Age (21+) and Capturing Photos: Using your Driver App, follow the prompts to capture a photo of the front and back side of the customer's ID to confirm the customer is over 21.
- Place the card in the frame and make sure all text is clear and visible
- Avoid glares or shadows in the photo
- After submitting the front and back photos, please allow 30-45 seconds for ID verification to complete.
- This step must be completed for all customers, no matter what age they appear. It is illegal to deliver alcohol to anyone under 21.
Step 5 - Complete the trip: Hand the customer their order and complete the trip.
If the customer can't provide a valid government issued ID, you can cancel the trip. You'll be paid by the customer to return the order to the store.
IMPORTANT: For larger deliveries, Uber may dispatch multiple delivery people. In those cases, as a precautionary measure, all delivery people will need to comply with the aforementioned requirements.