Wrong promotion or guarantee

You can review your promotion or guarantee payments in the “Miscellaneous or other payments section” in your payment statement. If you opted in to a promotion and didn’t meet the requirements, your pay statement will explain why you weren’t eligible.

How payments work

Promotion and guarantee payments are added 1-2 weeks after the promotion or guarantee ends.

For example, if a guarantee ran from Monday, May 2 until Monday, May 9, any earned guarantee would be processed and paid in your weekly statement on Tuesday, May 17.

We can only confirm whether you’ll get a promotion after the weekly pay period has ended.

Still need help?

If you have questions about or need help with promotion payments or guaranteed gross fares noted on your payment statement, please chat with us below.

Názov alebo ID promo akcie

Dátum zodpovedajúceho platobného výpisu

Date format is yyyy/MM/dd. Press the down arrow or enter key to interact with the calendar and select a date. Press the escape button to close the calendar.

Dátum začiatku promo akcie

Date format is yyyy/MM/dd. Press the down arrow or enter key to interact with the calendar and select a date. Press the escape button to close the calendar.

Dátum konca promo akcie

Date format is yyyy/MM/dd. Press the down arrow or enter key to interact with the calendar and select a date. Press the escape button to close the calendar.

Promotion amount you expect to receive

Suma promo akcie, ktorá ti prišla

Nahraj fotku komunikácie o promo akcii (min.: 0, max.: 1)

Pošli všetky doplňujúce dokumenty (min.: 0, max.: 1)

Boli splnené všetky príslušné zmluvné podmienky?

Uveď ďalšie podrobnosti

E-mailová adresa, na ktorej ťa môže kontaktovať náš tím podpory

Tu sa odošle automatická správa, ktorá potvrdí, že si to naozaj ty. Otvor ju a vyber možnosť Potvrdiť e-mailovú adresu, aby sme ťa mohli spojiť s členom nášho tímu. Píšeš z krajiny