What is Uber Freight’s Accessorial Policy?

What are Uber Freight’s requirements for accessorials?

Carriers must arrive on time to the stated appointment with a clean, odorless trailer that is compliant with all equipment requirements for the load. It is strongly encouraged to keep your app open at all times during the load, especially prior to arrival and departure at a facility, in order to ensure requests are approved.

Accessorial rates

Accessorial rates will be determined by the currency of the linehaul on the rate confirmation. These rates are subject to verification and change at Uber Freight’s discretion. Carriers will be notified in the event of changes.

Note: Either detention or layover may be paid for a delay. Carriers are not eligible for both detention and layover at the same stop, covering the same time period.

USD

  • Detention: $40 per hour/max 5 hours
  • Layover: $200 per day
  • Truck Order Not Used: $150 (flat rate dry van and flatbed loads)/ $200 (flat rate reefer loads)

CAD

  • Detention: $50 CAD per hour/max 5 hours
  • Layover: $250 CAD per day
  • Truck Order Not Used: $200 CAD (flat rate dry van and flatbed loads)/ $250 CAD (flat rate reefer loads)

How can I help ensure my accessorial requests are approved?

Keep your app running

Your app should always be running especially when you’re within 5 miles of the facility. If you’re not using the app, you must notify us when you arrive or depart the facility.

Keep Uber Freight informed of your status

Use the app to notify Uber Frieght when you’re at different stages during a load. If the facility tells you the load will not be ready today or is canceled, call Uber Freight immediately at 844-822-8237.

Request in a timely manner

Detention requests must be submitted within 24 hours of delivery. If you’re at a facility and there’s no progress loading/unloading, or you’re given an unreasonable ETA, call Uber Freight at 844-822-8237.

Provide clear and thorough documentation

Signed BOLs with in/out times are required for all completed loads. If a facility is unable to sign in/out times on the bills, please write the times in yourself.

What are Uber Freight’s requirements for detention compensation?

  • Submit an in-app request within 24 hours of delivery and include a signed BOL with in and out times documented for all completed stops
  • Arrive on time to the scheduled appointment
  • Keep your trailer clean and odorless
  • Make sure your equipment is compliant with all requirements for the load

How do I request detention?

You can request detention online or in the Uber Freight app. To learn more, view this tutorial on how to request detention.

  1. Turn location settings to always on and check in when you get onsite (Note: if you are unable to share location data, you must notify us 30 minutes prior to entering detention.
  2. Request detention through the app within 24 hours after delivery.

Note: The hours eligible for detention payment start at 2 hours after the scheduled appointment time and end at 7 hours after the scheduled appointment time (for a maximum of 5 hours of paid detention). In order to qualify for detention, the carrier must be on time to the scheduled appointment time.

How do I request a TONU?

You can request a TONU online or in the Uber Freight app. If those options don’t work, please call Uber Freight at 844-822-8237. NOTE: Please provide accurate details about your loading issue as it will help us solve the issue quickly.

What if my load is cancelled or is unavailable?

If you arrive at the shipper and are unable to load, report this online, in the Uber Freight app, or by calling us at 844-822-8237. We will work to get you an ETA for loading as soon as possible. If you’re unable to be loaded, you will be released and a truck order not used (TONU) may be issued if all the eligibility requirements are met.

What are Uber Freight’s requirements for TONU compensation?

  • Arrive on time to the scheduled appointment or show an on-time ETA
  • Make sure your equipment is compliant with all requirements for the load
  • Report the incident in a timely manner
  • Remain at or nearby the facility until released

What are your requirements for lumper compensation?

Uber Freight will reimburse for lumpers with a valid lumper receipt. All lumper receipts must be submitted within 24 hours of delivery to qualify for reimbursement. If the rate confirmation notes state that lumper services are not allowed at a facility, the reimbursement request will be denied.

How do I request a lumper code?

At the receiver, select Request express code on the facilities page in the Uber Freight app and enter the Tax ID and service rate to get an express code. Give the lumper the code, and upload the receipt after final delivery. An updated rate confirmation email will be sent.

You may also request the lumper code via in-app support. In the app, select the support icon in the upper right, then select Get help with this load, and Request a lumper comcheck.