Each category is scored differently

Reliability, tracking, and volume have a set of score requirements that are unique to each category. Learn more about each category by selecting one of the following options.

• Volume (Miles or loads completed)
• Tracking (App and ELD usage)
• Reliability (Cancellations and being on time)

Scores affect your carrier’s overall standing

Your account status is based on the lowest score received in the 3 performance categories. This means your carrier must achieve an Excellent score in all 3 categories to be one of our top carriers. Your carrier must meet our minimum requirements in the tracking and reliability categories in order to remain in good standing on the Uber Freight platform. If your reliability or tracking score doesn’t meet our minimum requirements, your account may be at risk of suspension or deactivation.

If you’re in a fleet and aren’t able to see your carrier’s scores, your dispatcher will need to turn the permission on in the Fleet Members page in the Carrier tab.

How to view your performance report and report issues

You can generate a performance report directly from the scorecard in the app or web portal. We’ll email you a breakdown of your carrier’s scores. It includes how you’re doing in all 3 performance categories as well as the loads impacting your reliability and tracking scores.

If you see a load in the reliability section that you believe has been incorrectly marked, you can click the report as incorrect button next to the load and our team will review.

You’ll have a chance to improve if your scores don’t meet expectations

If your carrier fails to meet the minimum requirement for the tracking or reliability scores, you’ll see on your scorecard that your carrier’s scores are too low and that your carrier will need to improve its performance. We’ll reset the relevant score, so your past performance will not affect your carrier’s scores. You’ll have a limited number of subsequent loads to achieve our minimum requirements for tracking and reliability. For reliability (pickup, dropoff, and cancellation), you will have 20 loads to improve your performance. For tracking, you’ll have 5 loads to improve your performance.

• Check out details about reliability
• Check out details about tracking

Your carrier will have up to 2 warnings before being permanently deactivated. If your carrier is unable to achieve our minimum requirements, then the following will occur:

• If your carrier fails to achieve our minimum requirements during the following 20 loads, then your carrier will be temporarily suspended for 7 days from the Uber Freight carrier network and will temporarily lose the ability to book loads
• If your carrier has been suspended, they will have one more chance (20 loads) to improve their scores. If your carrier’s scores don’t improve above our minimum requirements during this period, your carrier will be permanently deactivated from Uber Freight.
• If your carrier improves their performance scores during any of these chances, your carrier’s account will no longer be at risk

Coming back from a suspension

• If your carrier is suspended for failing to achieve the minimum reliability score, you’ll have to wait one week to book loads again
• If your carrier is suspended for failing to achieve the minimum tracking score, you will need to complete a short tracking quiz that is emailed to the primary email for the carrier

If you have any support questions we’re here to help: call us at 844-822-8237 or email us at freight-carrier@uber.com