After a load is booked, how do I assign a driver?

You can assign a driver after a load is booked. You have the option to assign a driver after booking and before pick up, or at the time of booking. When a load is booked with an assigned driver, these loads will show up on the app and web portal as active and assigned in the My Loads tab.

What happens if I don’t assign a driver?

If a load is booked without an assigned driver, the load will not appear as booked in the app in My Loads. The load will also be listed as unassigned. Dispatchers will be notified via email up to three times to assign a driver:

• 24 hours before pickup

• 14 hours before pickup

• 4 hours before pickup

To assign a driver later:

1. Go to the My Loads tab.
2. Select Booked loads.
3. Select Assign Driver next to the load.

Do my drivers have to use the app?

To check status updates for active loads on the web portal and app:

• Your drivers will need to use the app during the duration of the load

To qualify for accessorial rates of loads booked on the Uber Freight app or web portal:

• The app must be running continuously throughout the load (with GPS location data being provided)
• All accessorial requests and receipts must be submitted within 24 hours of delivery and supported by a signed BOL with “in” and “out” times
• Also, the POD must be uploaded in the Uber Freight app.

How long does a driver have to respond to assigned loads?

If a driver is assigned a load, the driver has 30 minutes to reject the load in the app before it is automatically accepted.

How can I bounce a load?

If a driver is not assigned on the load, the dispatcher must call Uber Freight support to bounce a load. If a driver is assigned on the load, they can bounce the load via in-app support by tapping the phone icon in the top right corner.

How do I add drivers from my fleet?

In the “Fleet Management” tab:

1. Select Add Member.
2. Enter the driver’s information.

Uber Freight will email the driver and ask them to verify the account. After the driver’s account is verified, they will have access to Uber Freight loads.

How do I remove drivers from my fleet?

In the “Fleet Management” tab:

1. Select the 3 dots to the right of the driver’s name.
2. Select Remove driver.

How do I change booking or rate visibility permissions for my drivers?

In the “Fleet Management” tab:

1. Select the 3 dots to the right of the driver’s name.
2. Select Edit details.
3. Toggle their permissions. Booking permission is only allowed for drivers who also have permission to see rates.