Early entry and late exit rules depend on the parking facility.
Parking locations may allow you Early entry (the ability to enter the facility slightly ahead of your reservation window). Others may charge additional fees or deny entry until your start time.
Parking locations may also provide an Early exit option where you can leave early. Generally, this will not change your reservation price, but individual facility rules apply.
Staying beyond the end time of your parking reservation may result in additional charges, depending on the location’s policies.
Check your Uber Parking pass for all the details and rules for your parking location.
Common access issues include:
If you’re at the facility and cannot park, follow these steps:
Follow the entry instructions on your pass (for example, re-scanning the code or using the correct lane).
If the lot appears full, do not park in restricted spaces (for example, accessible, reserved, or fire lanes). Instead, stay in a safe location on-site and use the “Need Help” option on your parking pass in the app so we can work with the facility in real time to confirm availability or discuss next steps.
If that does not work, continue using the “Need Help” option on your parking pass in the app. This will route you to support for real-time assistance. Depending on the scenario, we’ll work with the facility to help resolve the issue.
Cancellation policies are set by each parking facility and displayed before you confirm your reservation. In many cases, you will see the following details:
A deadline for free cancellation (for example, up to a certain time before your reservation starts)
If your booking is non-refundable after a specific cutoff
Cancellation is available on the checkout screen and in your pass.
You can request a cancellation from your active or upcoming reservation in the app. If you are within the free cancellation window, you will see the “Request cancellation” option.
To cancel your Uber Parking reservation, follow these steps:
Open the Uber app.
Go to your Trips section and select your upcoming parking reservation.
Tap “Request cancellation” if it is still available.
Review any fees or refund details, then tap “Confirm”.
If the free cancellation window has passed, you may not be eligible for a full refund.
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