Reservations, or “Uber Reserve,” is a new option that lets you request rides at least 30 minutes in advance. Reservations can be created in many areas, and this feature is expanding to new cities every month.
To request a reservation, open your app and follow these steps:
Once you confirm those details, you can tap the “Reserve” icon on the home screen, then see the “Upcoming ” trips section to view or update your reservation.
When you request a Reserve trip, the trip price you see will be an estimate that includes a reservation fee which may vary depending on the location of the pickup address, and/or the day and time of your trip. This fee is paid by riders for their driver’s additional wait time and time/distance spent traveling to the pickup location.
Tap the “Reserve” icon on the home screen, then use the “Upcoming” trips section to cancel, update, or review your upcoming reservations at any time.
You can cancel a reservation at no charge up to an hour before the start of the ride.
If you cancel less than 60 minutes before the scheduled start time, and the reservation has already been accepted by a driver, you will be charged a cancellation fee.
A reservation can be canceled at no charge if the driver is projected 10+ minutes late at the time of dispatch.
You can find the cancellation fee amount that applies to your trip by selecting See terms from the in-app time selection screen that shows when you reserve a ride, and scrolling down to your preferred product type.