Wrong promotion or guarantee

You can review your promotion or guarantee payments in the “Miscellaneous or other payments section” in your payment statement. If you opted in to a promotion and didn’t meet the requirements, your pay statement will explain why you weren’t eligible.

How payments work

Promotion and guarantee payments are added 1-2 weeks after the promotion or guarantee ends.

For example, if a guarantee ran from Monday, May 2 until Monday, May 9, any earned guarantee would be processed and paid in your weekly statement on Tuesday, May 17.

We can only confirm whether you’ll get a promotion after the weekly pay period has ended.

Still need help?

If you have questions about or need help with promotion payments or guaranteed gross fares noted on your payment statement, please chat with us below.

Promotion name or ID

Corresponding payment statement date

Date format is yyyy/MM/dd. Press the down arrow or enter key to interact with the calendar and select a date. Press the escape button to close the calendar.

Promotion start date

Date format is yyyy/MM/dd. Press the down arrow or enter key to interact with the calendar and select a date. Press the escape button to close the calendar.

Promotion end date

Date format is yyyy/MM/dd. Press the down arrow or enter key to interact with the calendar and select a date. Press the escape button to close the calendar.

Promotion amount you expect to receive

Promotion amount you received

Share a picture of your promotion communication (min: 0, max: 1)

Share any other supporting documentation (min: 0, max: 1)

Did you meet all qualifying terms and conditions?

Share additional details

Email address where our support team can contact you

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