Deliveries

How far can I deliver items?

We currently support a maximum delivery radius of 10 km in serviceable locations.

How to select a Proof of delivery?

Merchants can select between five different proof-of-delivery types to confirm that the customer has received the correct order. You will see confirmation of the chosen proof-of-delivery method in your order history (i.e., link to the photo taken by the Delivery Partner). The five types are:

Require ID check.
Require photo proof.
Require pin code verification.
Require signature.
Require barcode scanning actually be populated.

How can customers track their deliveries?

When you submit a Dashboard order, an SMS flow is initiated notifying your customer of the order status via text messages. You can opt out of enabling SMS notifications, and customers always have the option to opt out of receiving SMS notifications as well.

Can I send Alcohol into my delivery?

Yes. Toggle on Contains alcohol during order creation if the order contains delivery. Doing so will trigger additional proof-of-delivery checks at drop-off.. If the recipient cannot provide a valid ID, appears intoxicated, or is otherwise unavailable to accept the delivery, the Delivery Partner will be prompted to return the package.

How can I deliver age-restricted items?

You’re required to mark items as age-restricted to ensure the order proceeds through our ID-check flow.

Indicate if your order contains age-restricted items (such as alcohol), which will trigger additional proof-of-delivery checks at drop-off. The app will prompt Delivery Partners to perform actions such as asking for ID and signatures, sobriety check, taking pictures, and scanning barcodes.

Note: Alcohol deliveries cannot be completed if a customer cannot provide a valid ID, appears intoxicated, or is unavailable to accept the delivery. If the alcohol delivery can’t be completed, the Delivery Partner will be prompted to return the items to the store.

How does tipping work?

You can manually add a tip for the Delivery Partner when a delivery is requested within the Dashboard. The tip will be charged to the card you provided, but you can charge this to your customer as you wish. Tips are highly recommended to incentivize Delivery Partner as well as to ensure a high order acceptance rate and speedy pickup.

Note: If your customer has added a tip for the Delivery Partner, you must pass on that gratuity to the Delivery Partner by manually inputting the tipped amount in the Dashboard.

Can I deliver large orders?

We have special functionalities to allow you to deliver larger orders.

Add the weight and description of the items in the order.
Select Return package to enable package return if the customer is not available at the time of delivery (Note: Additional delivery fees will apply for return trips).
If your order is greater than 50 pounds or larger than a large suitcase, increase the number of Delivery Partners (For an order that is 75 pounds, you would choose 2 Delivery Partners to pick up your order in batches).
To ensure that your order is picked up, we recommend adding a larger, custom tip (in addition to any tip provided by your customer). As larger orders may require more effort on the part of the Delivery Partner, a larger tip can help incentivize them to accept the delivery.

Operating within a mall

Using Uber Direct within a mall can reduce the Delivery Partner acceptance rate, as pickups become time-consuming. We have some tips and tricks to improve the acceptance rate:

Clearly describe the location of your store so that Delivery Partners are able to easily find your location and are more likely to accept the trip.
To ensure that your order is picked up, we recommend adding a larger, custom tip. As mall locations are more difficult for a Delivery Partner to pick up, a larger tip can serve as an incentive.