Instructions to reset your Uber Eats Device

You’ll need your Wi-Fi network name and password to complete setup.

This process may take up to 30 minutes.

Step 1: Reset Your Uber-Managed Tablet

Follow this sequence to factory reset your device:

1. Open Settings
2. Go to System > Reset Options (or use the search bar to search for “Reset”)
3. Select Erase all data (factory reset)
4. Confirm by selecting Erase all data

Step 2: Connect to WiFi

1. Connect the device to your local WiFi network, if prompted.

Note: Devices with a SIM card do not require Wi-Fi.

Step 3: Set Up Your Uber-Managed Tablet

1. The device will begin setup. You should see a “Setting up work device…” screen.
2. Follow any additional prompts that appear.
3. Once setup has started, the Ivanti Go app will launch.
4. In the Ivanti app, tap the menu icon in the top-left corner.
5. From the menu, tap “Kiosk” and enable permissions.
6. The device will now enter kiosk mode.
7. Once setup is complete, confirm that the Uber Eats Order Manager app is downloaded and working. This process may take several minutes.

Step 4: Open the Uber Eats Order Manager App

1. Open the Uber Eats Order Manager app
2. Tap “Get Started”
3. Your device will automatically log in using your credentials

You should now be able to take orders.

Troubleshooting

If the tablet asks you to sign into a Google account, automatic setup did not work. Follow our Troubleshooting steps here

Use Toast as your POS? You can follow these steps to get back online.