Drivers should not ask you to pay for the fare in cash unless you have selected cash as a payment method for the trip.
If you are in a city where the cash payment option is not available, drivers should not ask riders for a cash payment not for trip fares neither for tolls.
Tips are not included in the fare but are also not expected or required. Should you wish to tip, your driver is welcome to accept. Adjustments to the total fare will not be made if you paid a tip in cash.
If you would like to report an issue that occurred during a trip requested with a cash payment method, please let us know by accessing the link below:
If your driver requested cash for any reason, please let us know here within 30 days of the trip ends.