Gift Deliveries - FAQ

What are gift deliveries?

Gift deliveries are orders you can send to your friends, family, and essential workers for everyday occasions- such as holidays - or as a thank-you or congratulations gift. You can add a personal note and track the delivery in the app.

Where can I find the gift delivery option?

You can find the gift delivery option at the checkout screen before placing the order.

Do gift deliveries cost more?

No, there is no additional charge for gift deliveries.

How do I track my gift delivery order?

  1. In the app, tap “Orders” on the bottom menu bar.
  2. Select “Past Orders” to find and track your gift delivery order.

Do you notify the recipient that I sent a gift?

Yes, we send a text message to the recipient letting them know a gift is on its way. The recipient can also follow the gift to track its delivery status in the app or on web. You can also notify the recipient letting them know when the gift has been delivered.

How do I know if the gift has been delivered?

You can track the gift delivery status in the “Orders” section of the app. You’ll also get a notification once the gift has been delivered.

What if I have another issue with the gift order or the order never arrived?

If you have another issue with the gift order or, in the rare event that the order never arrives, please visit help.uber.com and contact our support team.