Asia Miles troubleshooting

Account linking issue

Only one Uber account can be linked to each Cathay membership account, and the accounts must belong to the same person.

Asia miles earned not showing in my account

Please note that only Uber taxi (Taxi, Lantau Taxi, Meter taxi, Meter taxi (Request 15% discount ) rides are eligible for this reward program. It may take up to 24 hours for the Asia miles earned from your Uber ride to appear in your Asia miles account.

Please fill out the form below if you have any issue with account linkage or missing miles in your account.

Issue with linking account

Issue with Asia miles in account

Please describe your issue:

Cathay membership account no. (10 digits)

Family Name

Given Name

Trip date

Pickup location

Dropoff location

Screenshot (min. 0, maks. 1)

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