If you have questions about the route your driver took, let us know here so we can review it. The ride’s price is calculated according to distance and time, plus any other applicable fees.
It is worth remembering that if events beyond your driver’s control (such as traffic, closed streets, bad weather or road works on the way) influence your route and ride time, it will not be possible to adjust the value.
Send us more information about your ride in the fields below if you would like a review of the ride value.
There is no need to contact us again for the same reason, we know how important it is to receive a solution and will get back to you as soon as possible.
If the driver did not end the ride as soon as you exited the vehicle, go to this page to let us know: