Alcohol Re-entry Process

Users who are blocked from ordering alcohol can enter an age verification process in order to get unblocked. This will be a re-entry point for users who may be a false positive or have reached the legal drinking age. Users who reach out to support will need to provide the following information:

• A close up of their photo ID with clearly legible text and photo
  • The photo ID must include their date of birth
• A photo that clearly shows their face while also holding up the same photo ID
  • Please make sure all text is legible in the ID photo and your face is visible in the selfie

Acceptable forms of ID include:

• Driver’s license
• Government photo ID card
• Passport