Delivery Partner didn't follow the Leave at Door instruction

We’re working closely with public health authorities to provide the most up to date guidance on how to protect yourself and others health.

There are 3 delivery options for receiving your order:

  1. Leave at door - Your order will be left at your door.
  2. Meet at door - The delivery person will meet you at your door.
  3. Pick up outside - You’ll meet your delivery person outside.

Note: * If you have other special delivery instructions, you can include them before confirming your order. For example, if you select the delivery option “Leave at door”, you can include special instructions like: “Please leave my order next to the potted plant near the front door. Thanks!”. * If the delivery partner didn’t follow the special instruction, please provide information below for us to support. * If a delivery pertner made a reasonable effort to contact you when arriving at your requested location, you may not be eligible for a refund.

Other FAQ

If you had issues with a delivery option, please submit the form below.

Message support usually responds within 1-2 days. Thank you for your patience.