Use this page if you encounter issues dropping the items off at the customer’s address.
If your interactions with the consumer made you feel unsafe, please report your experience by clicking on the link below so it can be reviewed further.
If you can’t locate or contact the customer, try the following steps.
Use the app and call them 2 times.
Start a 10-minute timer in your app if you’re unable to connect with them.
If you’re still unable to connect with them after 10 minutes, follow the in-app instructions and complete the trip.