Under the September 19, 2023 agreement, if the driver’s account has been suspended due to an obvious error on the part of the platform, the latter will pay compensation for the time the account was suspended.
Eligibility conditions
Manifest platform error
We define a manifest error as any unfounded suspension caused by an error on the part of an Uber agent.
Manifest errors do not include:
Amount of compensation
The daily amount of compensation is set by the agreement of September 19, 2023, and is equal to the average daily income from VTC driver activities (as defined in article R. 1326-4 of the French Transport Code) that you have earned over the 12 weeks preceding the suspension. This amount is due for each day of suspension, from the 4th day onwards, up to a maximum of 30 calendar days per precautionary suspension.
For example, if your total sales, after commission, were €21,000 over the full 12 weeks, your average daily income would be calculated as 21,000/(12*7)=€250/day. If your account has been suspended for 5 days, you could therefore receive (5-3)x250€=500€. (3 being the number of days for which compensation is not due).
Make my claim for compensation
In order for the situation to be reviewed by our dedicated team, we invite you to select the information below if applicable and provide in writing the reason why you believe you should be compensated for your suspension as well as any additional information needed to review your request.
Following your request, an Uber agent will contact you to inform you of the decision. If you are eligible for compensation, it will be paid to the bank account specified in your driver account within 2 weeks.
For the sake of clarity, the transfer is made to the bank account linked to the VTC operator registered with Uber (and not to the individual driver, if different).