iPad-enheten kan inte ansluta till internet
Sometimes your iPads may need to be restarted a few times if you can’t connect to WiFi.
- Verify that other devices in the restaurant are connecting with the internet.
- After verifying, press the HOME button -> SETTINGS - > Tap on WiFi- > Turn WiFi off for 10 seconds - > Turn WiFi back on. Verify that the iPad is connected to the WiFi network and that the connection is stable.
- If you still can’t connect to the internet, perform a hard reset: press and hold the HOME and STANDBY buttons (at top of the iPad). Hold for approximately 10-12 seconds until device restarts and you see the Apple logo.
- If it’s still not working, contact your internet provider or reboot your router.
- If the problem persists, please contact support at restaurants@uber.com.
If you use a captive portal, you can also try these troubleshooting steps:
- Open Google Chrome and try to navigate to some example websites: www.ubereats.com, www.restaurant.uber.com, www.google.com. (When you try to open the last link, a pop-up message blocking the site from opening will indicate there is some connectivity.)
- If the website redirects to the captive portal, use your wifi login information.
- The tablet should then load one of the example websites.
- At this point, the device is re-registered and connected to the internet.
- Open the Uber Eats app and sign in.
- If the internet connection is still not working, please try rebooting your device.