Vanliga frågor om marknadsföringsverktyget i Uber Eats Manager

Hur börjar jag med att skapa kampanjer?

Logga in på Uber Eats Manager för att börja skapa kampanjer. Information om hur du skapar och hanterar kampanjer finns i artikeln Hantera kampanjer via Uber Eats Manager.

Var kan jag se alla restaurangens kampanjer?

1. Öppna Uber Eats Manager.
2. Välj ”Marknadsföring” i det vänstra sidofältet.
3. Välj ”Alla kampanjer”. I vyn ”Alla kampanjer” kan du se tidigare, pågående och kommande kampanjer.

Du kan också:

• Redigera eller ta bort schemalagda kampanjer.
• Klona tidigare kampanjer och upprepa dem i framtiden.

Hur påverkas serviceavgiften av kampanjer?

Din serviceavgift beräknas på beställningsbeloppet innan rabatten dras, precis som för andra beställningar som skapas i appen. Din restaurang betalar inga ytterligare avgifter till Uber Eats för kampanjer eller inlösningar. Den enda kostnaden för din verksamhet är rabattkostnaden på varorna.

Kan jag avsluta en kampanj när som helst?

Ja, du kan när som helst pausa eller avbryta en kampanj. Information om hur du gör detta finns i artikeln Hantera kampanjer via Uber Eats Manager.

Can I see how my restaurant’s promotion applied in a customer’s order?

Yes, you can see this through Uber Eats Manager or in your restaurant’s weekly payment statement by following these steps:

1. Open Uber Eats Manager.
2. From the sidebar, select “Payments”.
3. Choose a past order.
4. Find the row “Special offer”. This shows how the promotion applied for that order.

Can I decide who sees my promotion?

You can decide to make your promotion visible to the following customer types: * All customers in your delivery zone * New customers that haven’t ordered from your restaurant

How is a recommended budget calculated?

The recommended budget is calculated based on your average sales and demand boost expected during a promotion period.

When will my promotion end?

If you set the duration of your promotion to “Ongoing”, your promotion will not end.

If you do NOT set it to “Ongoing”, your promotion will end when: * It reaches your selected end date OR * It hits your selected budget

What does each performance metric mean?

• Redemptions = number of completed orders that had a promo applied to it
• New customer = total number of new customers that redeemed your promo for that campaign
• Amount spent = total amount that you paid for this promo
• Total sales = total gross sales generated during the promo period

Why do the Terms & Conditions appear to multiple users on my account?

Terms & Conditions appear whenever a new user creates their first promotion. If a restaurant account has multiple users associated with it, the Terms & Conditions appear everytime a new user creates their first promo.

Where can I see the Terms & Conditions?

To see the Terms & Conditions, view the article here and select your region from the drop-down.