What happens if I cancel a trip?
When you cancel a trip in the app, a cancellation fee may apply if the Driver has accepted your request. Cancellation fees vary by city and may increase depending on demand at that time.
How do I see if I have been charged for a cancellation fee?
If a cancellation fee is charged, it will appear on your receipt. Otherwise, the trip value will appear as “0”.
Why was I charged before making the trip?
When you request a ride on the Uber app, you may receive a temporary charge to your credit card.
This charge, called authorization, serves to confirm that the card is active and valid, but it is automatically canceled a few minutes after being charged.
If you received this type of charge, please check the page below for more information:
If you have a different problem, please visit the link below that is closest to your case:
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