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When can I start using Backup Balance?

Backup Balance lets you make purchases of up to $100 when your account hits zero or a negative balance. We will automatically deduct the amount owed on your next deposit.

Deposit at least $1,000 every 30 days to maintain access to Backup Balance.


ARE THERE ANY FEES FOR USING BACKUP BALANCE?

No, there are absolutely no overdraft or penalty fees for using Backup Balance.


WHAT HAPPENS AFTER I USE BACKUP BALANCE?

Your next deposit will automatically be used to pay back the amount of your Backup Balance up to $100. This includes cash deposits, direct deposits, and even Instant Pay deposits. For a complete list of convenient ways to deposit money into your GoBank account, visit https://m.gobank.com/faq/deposit.

Additionally, you may also move money out of the Money Vault and into your available balance to cover your Backup Balance.


WHAT IF MY NEXT DEPOSIT IS LESS THAN THE AMOUNT OF MY BACKUP BALANCE?

If your next deposit doesn't cover the full amount of your Backup Balance, we'll use it to cover a portion of the balance. Pay back the remaining balance ASAP by making another deposit or by moving money out of the Money Vault and into your account balance.


HOW DO I QUALIFY FOR BACKUP BALANCE?
To unlock the Backup Balance feature, you must deposit at least $1000 into your Uber Visa Debit
Card from GoBank each month (last 30 days) and opt into data sharing with Uber. Eligible deposits
include Uber earnings deposited into your GoBank account, direct deposits from other sources, or
funds transferred from an outside bank account. Once you've unlocked Backup Balance, you will
have access to the feature for 30 days. If you deposit at least $1000 into your GoBank account within
those 30 days, you'll maintain access; if not, you'll regain access once you've deposited at least $1000 into your account again.


WHAT IF I HAVE A QUESTION ABOUT A TRANSACTION?

Uber Support is unable to support questions regarding Backup balance transactions. If you would like to dispute a charge, check on the status of charge, or have other questions you can contact GoBank by calling (888) 272-4395.

GoBank will be able to provide you with more details regarding your Backup Balance transactions.