Your ratings reflect how customers rate your store after completing an order. It’s one of the five metrics used to calculate your Uber Eats success score.
Customer ratings are one of the most visible and influential factors when people are deciding where to order from. Higher-rated stores tend to capture more orders than lower-rated stores and can help build stronger customer loyalty.
This score is based on your average customer rating, weighted for the past 90 days, using only ratings submitted from completed orders.
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