What is an Authorisation hold?
When you request an Uber ride, you may receive a notification from your bank about an Uber charge. Uber may apply a temporary authorisation hold for the value of the fare in advance. This is standard business practice to ensure the card has sufficient funds, and most importantly, it doesn’t result in a duplicate charge on your card.
How will I know if a transaction is an Authorisation hold?
Below are signs that your charge is likely a hold: - The charge appears as pending - The charge is equal to the fare amount paid
How long does it take before the Authorisation hold is refunded to my account?
Depending on your bank’s policy, the adjustment may be reflected within a few minutes or some transactions may take up to 10 business days or longer.
What should I do if the Authorisation hold doesn’t get refunded after 10 business days?
We recommend you contact your bank directly. They’ll also be able to give you more information about their authorisation hold process and a clearer timeframe of when the line item will disappear from your statement.
If you think that the transaction is not an Authorisation hold and you were charged more than once for a trip, please click the link below
Tovuti hii hutumia vidakuzi vya washirika wengine kukupa matangazo yanayofaa na kukupa mapendeleo kwa kukumbuka mahali ulipo. Unaweza kujiondoa kwenye vidakuzi hivi kwa kuchagua kitufe cha "Jiondoe" hapa chini. Ikiwa una akaunti ya Uber, unaweza kujiondoa kwenye "mauzo" au "kushiriki" data yako hapa.